Plugin of the Day · Saturday 31 October 2026
Gorgias: a helpdesk with order actions in the ticket, rated 4.3 from 707 reviews
Gorgias is a helpdesk app for Shopify stores. Its listing says it gathers email, live chat, social and SMS messages into one inbox, with order and customer history beside each message. On the LastObject homepage, a Gorgias chat button is visible in the bottom-right corner of the screen.
What the App Store listing says, read on 31 October
- Rating. 4.3 from 707 reviews. The breakdown is 580 five-star ratings, 34 four-star, 9 three-star, 12 two-star and 72 one-star.
- Price. A Starter plan at $10 a month with 50 tickets, a Basic plan at $60, a Pro plan at $360 and an Advanced plan at $900. Each plan has a 7-day free trial. The Starter plan charges $0.40 for each extra ticket, and the larger plans charge by the hundred extra tickets.
- Works with. Klaviyo, Loop Returns, Recharge, Yotpo, AfterShip and Attentive, among others.
- Age and label. Launched 1 March 2017 by Gorgias Inc. The listing carries the label Popular with stores like yours.
- Installs from a third party. StoreLeads, a store-tracking service, counts 25,120 Shopify stores with the app installed. The date of that count was not shown in the page we read.
Where it runs on a live store
LastObject's homepage loads Gorgias chat. At 1440 pixels wide, its chat button sits in the bottom-right corner, about 80 by 74 pixels. We did not open the chat. LastObject is number 43 on the Shopify article list. Its entry on The Shopify 50 page is still to come.
What to weigh before you install it
The listing's newest reviews include a complaint about charges that continued after an account was cancelled, and another about the voice feature and the cost of voicemail tickets. Gorgias replied to the reviews we read. Shoppers who write in expect an answer from a person, and the cost of that answer grows with the number of tickets.
What to take to your own shop
- Count your support messages for a month before you choose a plan, because the price follows the ticket count.
- Decide who answers chat before the button goes live, and say when they are available.
- Check the chat button at phone width as well as on a desktop, since a floating button can sit over other controls on a small screen.
What we did not do
We did not install the app, start the free trial, open the chat or contact the developer or the store. We did not check the StoreLeads figure against its own source. The rating and review breakdown are from the listing as read on 31 October 2026.
Where to look
The listing is at apps.shopify.com/helpdesk. The store is at lastobject.com. Stores and listings change, so this describes that day.
When we checked on 4 November 2026, the app's Shopify App Store listing read that the app is not currently available, so the picture shows the store instead.